Subscription and Billing Terms
Published 1 October 2026. In effect from that date.
In this version: New. How plans renew and how to cancel them on the web, the App Store and Google Play, Spotlight purchases and refunds.
On this page
These terms are part of the Terms of Service between you and Bontal LLC and apply whenever you buy something on Colivioo.
1. Plans
Colivioo is free to use. Paid plans (Plus, Pro and Agent) are subscriptions, billed monthly or yearly, that raise your listing limits, publish your listings without review and, on Pro and Agent, unlock performance analytics. The features, limits and prices of each plan are shown on our pricing page and in the app before you buy. Not every plan is sold in every place.
2. Where you buy decides who bills you
| Bought on | Billed by | Manage or cancel in |
|---|---|---|
| The Colivioo website | Stripe, on our behalf | Colivioo Settings, Billing |
| iPhone, iPad or Mac app | Apple, under the Apple Media Services Terms | Settings, your name, Subscriptions on your Apple device |
| Android app | Google Play, under the Google Play Terms of Service | Google Play Store, Profile, Payments and subscriptions, Subscriptions |
Your plan works the same on every device, wherever you bought it, but you can only change or cancel it with the company that bills you. You can have one active plan at a time.
3. Automatic renewal
Subscriptions renew automatically at the end of each monthly or yearly period, at the price shown when you bought them (unless we changed it as section 6 describes), until you cancel. You are charged at the start of each period. In the apps, payment is charged to your Apple Account or Google Play account when you confirm the purchase, and your subscription renews unless you turn off auto-renew at least 24 hours before the end of the current period.
4. Cancelling
- Cancel where you bought the plan (section 2). Cancelling stops the next renewal; your plan stays active until the end of the period you paid for.
- Deleting your Colivioo account or the app does not cancel a subscription billed by Apple or Google. Cancel it with them too.
- When a plan ends, your account moves to the Free plan. Your existing properties and listings stay, but the Free plan’s limits apply to anything new you add.
5. Refunds
- Website purchases: payments are non-refundable, including for part of a period, except where the law requires a refund or we fail to provide what you paid for. If you think you were charged in error, write to [email protected] within 30 days.
- App Store purchases: refunds are decided by Apple. Request one at reportaproblem.apple.com.
- Google Play purchases: refunds follow Google Play’s refund policy. Request one in the Google Play Store under your order history, or ask us within 48 hours of purchase.
Nothing here limits refund rights you have under consumer law that cannot be excluded.
6. Changing plans and prices
- You can move to another plan at any time. Upgrades on the website start straight away and are charged for the rest of the period; downgrades start at the next renewal. In the apps, Apple and Google decide how upgrades and downgrades take effect.
- We may change prices. We will tell you at least 30 days before a price increase applies to your subscription. Apple and Google may ask you to agree to the new price; if you do not, the subscription ends at the end of the current period.
- We may change what a plan includes. If a change materially reduces what you paid for, we will tell you first, and you may cancel.
7. Failed payments
If a renewal payment fails, Stripe, Apple or Google may try again and may keep your plan active for a short grace period. If payment still fails, your plan ends and your account moves to the Free plan. If you dispute a website charge with your bank instead of contacting us, we may pause paid features while the dispute is open.
8. Spotlight
- Spotlight is a one-off purchase, not a subscription. It shows one listing, Marketplace item or roommate profile in the places on Colivioo marked “Sponsored”, for the number of days shown when you buy it (currently 7).
- It is only shown to people whose search it matches, it shares limited places with other Spotlights, and it does not guarantee any number of views, messages or bookings.
- It starts once payment is confirmed (and, for a listing that needs review, once the listing is approved), and cannot be moved to something else.
- Once it has started it is not refundable, including if you remove the item early or we remove it for breaking the Terms. If we cannot show it for reasons on our side, we will extend it or refund you.
9. Taxes
Prices include any goods and services tax or VAT we are required to charge, unless shown otherwise. Apple and Google calculate and collect tax on app purchases.
10. Contact
Billing questions: [email protected]. Legal notices: [email protected].