Privacy Policy
Published 28 September 2026. In effect from that date.
In this version: The Privacy Policy in force before the Legal centre.
1. Introduction
Welcome to Colivioo, which is owned and operated by Bontal LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coliving platform.
By using Colivioo, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information:
- Name and contact information (email, phone number)
- Profile information and preferences
- Property details and descriptions
- Communication records between users
Usage Information:
- Device information and IP addresses
- Browser type and version
- Pages visited and time spent on our platform
- Search queries and interaction data
Payment Information:
We do not store payment information on our servers. All payment processing is handled by third-party payment providers who are responsible for their own privacy practices.
3. How We Use Your Information
We use the collected information for the following purposes:
- Platform Operation: To provide and maintain our listing services
- User Matching: To connect compatible hosts and residents
- Communication: To facilitate contact between verified users
- Account Management: To create and manage user accounts
- Platform Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Security: To detect and prevent fraudulent activities
- Roommate matching: Your housing preferences (budget, preferred areas, move-in timing) and the profile fields you have made public (first name, photo, gender) may be shown to other members searching for a roommate. You can turn this off at any time under Settings → Roommate visibility, or from the Roommates tab.
4. Information Sharing and Disclosure
Contact Information Sharing
When users express interest in a listing, we may share limited contact information (such as phone numbers or messaging details) between verified users to facilitate direct communication. This sharing is done at the discretion of the host and follows our verification process.
ID verification
ID verification is optional. If you choose it, Didit, our verification partner, processes a photo of your identity document and a live selfie to confirm the document is genuine and belongs to you. Didit handles those images under its own security and retention terms. Colivioo receives and keeps only the result, your verified name, the document type, issuing country and expiry date. We do not keep a copy of your document, its number or your selfie. You can ask us to delete your verification record at any time.
We may share your information in the following circumstances:
- With Your Consent: When you explicitly agree to share information
- Service Providers: With trusted third-party service providers who assist our operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication requirements
- Secure data storage and backup procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
When you delete your account, we will remove your personal information from our active databases. However, some information may be retained in backup storage for legal compliance purposes.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences and understand how you use our services.
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our platform.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you use.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: https://colivioo.com
Subject: Privacy Policy Inquiry
Your Privacy Matters
We are committed to protecting your privacy and ensuring transparency in how we handle your information. Your trust is important to us, and we strive to maintain the highest standards of data protection.